Support & Frequently Asked Questions
We answer every letter personally. Before writing, you may find your answer below.
General
Is Crown & Crest free?
Yes — the App is free to download and use in full. There are no subscriptions, no in-app purchases, and no advertisements.
Which iOS versions are supported?
iOS 16.0 and later, on iPhone and iPad.
Does the App work without an internet connection?
Yes. All features — the Peerage Ladder, Royal Audience, Heraldry Forge, and Library — work entirely offline. An internet connection is used only to check for App updates and to deliver optional push notifications.
Progress & Data
Where is my progress saved?
Only on your device, in Apple-managed UserDefaults and a private app file. Nothing is synced to any server by us.
I lost my progress — can you restore it?
We cannot. Because we never upload your progress, we have no copy. Progress is lost when the App is deleted or when you tap Settings → Reset All Progress. iCloud backups of the device include app UserDefaults; restoring your phone from such a backup will generally restore your ranks and sealed arms.
How do I see a tutorial again?
Open Settings → Tutorials and tap any entry to reopen its gentleman's note. You can also tap the ? button in the top-right corner of any feature screen.
Peerage Ladder
I answered incorrectly. Am I penalised?
No. An incorrect answer on the Peerage Ladder simply does not unlock the next rank. You may retry the Rite of Ascension immediately as many times as you wish.
The questions are hard! Are the answers historically accurate?
Yes. Every question and its explanation is drawn from Victorian period sources on styles of address, etiquette, and heraldry.
Heraldry Forge
Why does my crest have a red warning about the "Rule of Tincture"?
Heraldic tradition forbids placing a metal on a metal, or a colour on a colour. Or (gold) is a metal; gules (red) and azure (blue) are colours. If your charge and field are both metals or both colours, your arms would historically be "arms to enquire". This is permitted in the Forge (for educational purposes) but flagged.
Can I export my sealed arms as an image?
Not in the current version. It is a popular request and is on the roadmap for a future release.
Notifications & Updates
Why did the App ask for push-notification permission?
We use OneSignal to deliver occasional release announcements. You may decline the prompt without affecting any other feature. You can change your decision at any time in iOS Settings → Notifications → Crown & Crest.
An "Update Available" screen appeared. What does it mean?
Our update service has detected a newer version on the App Store. Tap "Accept the Update" to be taken to the App Store listing, or "Continue to the Court" to stay on the current version.